Returns & Exchanges
Returns are Simple!
100% Satisfaction Guaranteed!
We want to make sure that you are 100% satisfied with your purchase!
• We offer a money - back refund on all unworn products returned within 45 days of purchase in their original packaging.
• Worn or Open Products - In case you are not 100% satisfied after wearing or using any of our products within 45 days of purchase, we will exchange or provide store credit. All worn products must be laundered prior to returning.
• Clearance Items - All sales are final on clearance items. Clearance items will not be accepted for return or exchange.
• Doff N' Donner - All sales of Doff N' Donner sales are final except for manufacturer defect.
How Do You Request A Return
If your order qualifies for a return or exchange, please call our customer service team toll free at 866-848-9327 or email us at firstname.lastname@example.org with the reason for the return and your requested course of action in order to obtain a return authorization number and return instructions. Please be sure to note your Return Authorization Number on the form. Orders returned without a Return Authorization Number will be subject to a 15% restocking fee.
Customers are responsible for all return shipment charges. Therawear recommends that you use a traceable return shipping carrier with tracking information.
Therawear is pleased to offer a prepaid SmartLabel for a convenient way to return your order. To request a prepaid SmartLabel, please contact our customer service team. There is a $6.95 fee for use of our prepaid SmartLabel that will be deducted from your refund, or charged at the time it is issued.
For exchange orders, Therawear ships the order back out to the customer free of charge.
Refunds Will Take 10 - 14 Business Days
If you ordered by credit card, we’ll refund your account for the full product value less your original shipping charges and your credit will show on your following statement depending on your billing cycle and/or issuing bank. If you paid by check, please allow 10 -14 days once we receive your return to receive your check refund. Refunds may take 4-10 business days to post to your account after processed. For more information regarding credits to your account, please contact your card issuer or payment processor.
We want you to be 100% satisfied with your purchase, but unfortunately due to the intimate nature of many of our products, we cannot accept worn or washed products except in rare cases of manufacturers' defect or extenuating circumstances. Over time, snags, runs or holes can develop in the product, as with other similar products. It is recommended that compression products be replaced every 3-6 months as the compression can break down with normal wear and care. These occurrences will not be considered as defects and will not qualify for a return or exchange. In cases of worn or washed product, returns must be pre-approved by a Therawear Customer Service Representative before the order is returned. If a return of the type is not pre-approved, the return will not be credited or exchanged and the product will not be returned to the customer.
All clearance items are final sales. Clearance items will not be accepted for a return or an exchange.
Doff N' Donner - All sales of Doff N' Donner sales are final except for manufacturer defect.
Orders returned without a Return Authorization Number will be subject to a 15% restocking fee.