FAQ

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Shipping

What shipping methods do you offer?

We offer standard shipping to every country we deliver to, and express shipping in Australia and the UK. Every order is fully tracked. Orders ship from our fulfilment centre: Australian orders go with a tracked courier, and orders to other countries with local postal or courier partners. Prices and delivery times are on our shipping info page.

Where do you ship?

We ship to Australia, New Zealand, the United States, the United Kingdom, Canada, Ireland, France, Germany, Italy, the Netherlands, Finland, Norway, Japan, South Korea, the Philippines and Mexico. Prices and delivery times for each country are in our shipping policy.

Updating Your Order

Can I cancel or edit my order?

Yes, any time before it's dispatched. Orders placed before 12pm usually leave the same day, so please email support@therawear.com.au as soon as you can with your order number and what you'd like to change.

Can I change my shipping address?

Yes, as long as your order hasn't been dispatched. Email support@therawear.com.au straight away with your order number and the new address. Once a parcel is on its way we can't change where it's going, so please double check your address at checkout.

Sizing & Fit

My socks didn’t fit. What size should I try next?

Compression socks can be tough to put on and are designed to be tight to give you the correct compression. However, if there is too much discomfort we recommend going one size up.

How do I know what size to get?

Measure around the widest part of your calf and around your ankle at its narrowest point, just above the ankle bone, then find both on our size guide. If your calf and ankle fall in different sizes, choose the larger of the two.

How do I know my socks fit?

Your compression socks should be tough but not impossible to get on.

If your socks slide on without resistance, you may need a smaller size. If your socks are too tight to get on, you may need to go up a size.

If the size you chose doesn't fit, we're happy to swap it for another size within 30 days of delivery. Start a swap in our returns portal or email support@therawear.com.au. You pay the postage to send the pair back.

Common fit issues & solutions

Trouble putting your socks on:
If you are having trouble putting on your compression socks we recommend purchasing a compression sock aid to assist with taking your socks on and off.

Compression socks losing elasticity:
To maintain the compression socks' original elasticity and effectiveness, remember to wash them and air-dry them after each use. Wash them in cold water on a gentle cycle, separately or with similar-coloured clothes, and never tumble dry them.

Order Issues

My tracking shows delivered, but I never received it. What can I do?

Occasionally a carrier marks a parcel delivered by mistake. Please check around your property and with neighbours, then email support@therawear.com.au straight away with your order number and we'll help.

What happens if my package is lost or stolen?

Once your order has been dispatched, TheraWear isn't responsible for parcels that are lost, stolen, damaged or delayed in transit or after delivery. If your tracking has stopped updating or your parcel hasn't arrived, email us with your order number and we'll help you follow it up with the carrier.

Please ensure there is a safe place for your package to be delivered or someone is home to collect it.

Return Policy & FAQs

What is the return policy for international orders?

For orders delivered outside Australia, we accept returns of faulty or incorrect items within 30 days of delivery. Change-of-mind returns are available for Australian orders only.

If something isn't right, email support@therawear.com.au with your order number and a photo and we'll make it right.

What is your return & exchange policy?

Faulty, damaged or wrong items are replaced or refunded, and a size that does not fit can be swapped within 30 days of delivery (you pay the postage to send it back). Items must be unworn or unused, with tags, in their original packaging.

Changed your mind? For Australian orders, we refund change-of-mind returns to your original payment method.

Please check your order when it arrives and contact us straight away if anything is faulty, damaged or not what you ordered, so we can make it right.

How do I make a return or exchange?

Start your return in our returns portal. If you added Free Returns Coverage at checkout, you'll get a prepaid return label; otherwise you can buy a label in the portal. For faulty or incorrect items, email support@therawear.com.au first and we'll cover the return.

Returns must be started in the portal before you send anything back.

When can I expect my refund?

We process your refund within 10 business days of receiving your return. Your bank or card company may then take a few more days to show it. If it has been longer, please email support@therawear.com.au.

Product FAQs

How does the fit compare with other brands?

Our compression socks are custom made just for TheraWear.

We do this so we can provide a consistent and high quality fit as much as possible.

Our compression socks are designed to be super comfy and still give you long lasting and relieving compression.

What materials and fabrics do you use?

Our knee-high compression socks are 55% nylon, 25% spandex and 20% elastic: a breathable, quick-drying knit that wicks away moisture. Our bamboo ankle compression socks are 73% bamboo fibre, 25% polyester and 2% spandex.

How should I care for my socks?

For an in depth guide on how to look after your compression socks, please refer to our care guide.

How does the e-gift card work?

Once you haver ordered your e-gift card, it should be delivered to your email inbox within 10 minutes.

If for any reason you did not receive your e-gift card, please contact our team and we'll be more than happy to assist.