Privacy Policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from therawear.com.au (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about:

  • The web pages or products you view

  • What websites or search terms referred you to the Site

  • How you interact with the Site

We refer to this as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies – Data files placed on your device that often include a unique anonymous ID. These help keep track of items in your cart, including when a cart is abandoned, to trigger SMS cart reminders. Learn more at allaboutcookies.org.

  • Log files – These track Site activity and gather data such as IP address, browser type, ISP, referring/exit pages, and timestamps.

  • Web beacons / tags / pixels – Electronic files that record browsing behaviour on the Site.

When you make or attempt to make a purchase, we collect information such as your:

  • Name

  • Billing/shipping address

  • Payment details (e.g., credit card numbers)

  • Email address

  • Phone number

We refer to this as “Order Information.”

“Personal Information” includes both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Order Information to:

  • Fulfil orders (including payment processing, shipping, and confirmation)

  • Communicate with you

  • Screen for fraud and security risks

  • Send marketing content or promotions based on your preferences

  • Send SMS order updates, review requests, and abandoned cart messages (if you opt in)

You can opt out of SMS marketing communications at any time by replying STOP or following the opt-out instructions included in each message.

We use Device Information to:

  • Screen for fraud and risk (especially via IP address)

  • Improve and optimise the Site

  • Analyse browsing behaviour and marketing campaign effectiveness

SMS MARKETING & ABANDONED CARTS

We value your privacy and the information you consent to share when you opt into SMS marketing. This may include:

  • Order updates and transactional messages

  • Promotional offers

  • Reminders for abandoned checkouts

Our website uses cookies to help track items in your shopping cart, including when you abandon checkout. This information is used to determine when to send cart reminder messages via SMS. You can opt out at any time.

SHARING YOUR PERSONAL INFORMATION

We share Personal Information with third parties to help us use it as described above. For example:

We may also share Personal Information to comply with laws, enforce our policies, or respond to legal requests.

Note: Text messaging originator opt-in data and consent will not be shared with any third parties.

INTRAGROUP DATA SHARING

We may share your Personal Information with other companies owned by, controlled by, or under common control with One Chamber Holdings Pty Ltd, including (but not limited to) TheraWear Pty Ltd, One Chamber Pty Ltd, Posture Place, Bonnie Baby, and other affiliated brands (collectively, the “Group”).

These entities may use your Personal Information for purposes consistent with this Privacy Policy, including:

  • Order fulfilment and customer service

  • Marketing and advertising, including cross-brand retargeting and audience creation

  • Analytics, reporting, and product development

  • Improving service delivery and business operations

By using our services, you consent to such sharing. All Group entities will process your Personal Information in accordance with this Privacy Policy.

BUSINESS TRANSFERS & CONTINUITY OF PREFERENCES

In the event of a merger, acquisition, reorganisation, sale of assets, brand consolidation, or other business transaction, your Personal Information — including account details and marketing preferences (such as email and SMS subscription status) — may be transferred to a new owner or successor entity.

Your existing subscription status will be preserved:

  • If you have unsubscribed, that preference will remain in place.

  • If you have subscribed, your consent will continue with the new owner.

The recipient will use your Personal Information in accordance with this Privacy Policy or a substantially similar policy that maintains equivalent protections.

BEHAVIOURAL ADVERTISING & CROSS-BRAND MARKETING

We may use your Personal Information to provide targeted advertising or marketing communications we believe may be of interest to you. This may include creating look-alike audiences, retargeting, or combining data to improve campaign relevance.

We may also securely share hashed customer data with advertising platforms (such as Meta or Google) to deliver cross-brand advertising across other stores owned by One Chamber Holdings Pty Ltd.

You can opt out of targeted advertising here:

DO NOT TRACK

We do not change our data collection practices in response to Do Not Track signals.

DATA RETENTION

We retain Order Information for our records unless and until you ask us to delete it. You can request deletion of your data at any time by contacting us.

LOCATION DATA

If you enable location-based services on your device, your approximate location may be collected to provide localised content or shipping estimates. We do not store or track precise GPS data, and location data is used only to enhance your browsing and purchase experience.

CHANGES

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “Last Updated” date.

CONTACT US

If you have any questions, would like to access or correct your personal information, or would like to make a complaint, please contact us at any time:

📧 contact@therawear.com.au
📞 +61 468 053 920